Balance Collective

LEARN TO SWIM IS BACK

LEARN TO SWIM IS BACK

The Balance Collective team are pleased to announce that our Aquatics Centre at Balance Mayfield will re-open for swimming lessons commencing from Monday 12 October 2020.

Our highest priority remains the continued safety and wellbeing of our guests, visitors and staff and as such we will re-open with a new program structure in line with Covid-19 regulations.

We look forward to welcoming you back to Term 4 and to thank you for your patience and loyalty, moving forward we will be providing you with a discounted rate. Children can enjoy our 10-week program which runs from 12 October - 20 December 2020 for the discounted term price of $75 – that’s just $7.50 per class.

Make-up lessons for Term 4:
• Two transfer lessons in Term 4
• Four makeup lessons with medical certificate
• 1 hours' notice of cancellation required
• All make-ups or transfers must be used by the end of Term 4 as the make-up policy will be changing in 2021

Squad members will be term based at the same price as Learn to Swim members for the duration of Term 4. Book via phone (02) 4935 1030, online using the below steps to access the online portal or in person at Balance Mayfield from 7am on Monday 28 September. 

TIMETABLE

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TERM 4 BOOKINGS OPEN MONDAY 28 SEPTEMBER

It’s time to get ready to book in the kids for Term 4 Learn to Swim! Bookings can be made via phone (02) 4935 1030, in person at Balance Mayfield or alternatively online bookings will open at 7am on Monday 28 September. Below are instructions on how to successfully book online or alternatively you can click the blue button below to access the portal.

  1. Ask the reception staff to register your email address and send you a password to access the online booking system. Contact via shop@balancecollective.com.au or (02) 4935 1030.
  2. Go to our website balancecollective.com.au and click 'programs' in the top banner. 
  3. Scroll down and click 'swim'.
  4. Click on the 'yellow link' renew your swim membership.
  5. Enter your email address and password that you have been sent.
  6. Click on 'browse classes'.
  7. Select your day, level, time and preferred teacher and click on find classes.
  8. Find the class you would like to be booked into and click on the blue 'book class' link on the right of the class. Do this for all children before continuing then click on 'confirm classes'.
  9. Click on student and select the student for the lesson. Make sure you click on Term 4 or appropriate term. Do this for all children then click 'confirm' for each child.
  10. Click on 'confirm classes' then agree to the terms and conditions link.
  11. Click on 'book now' and enter your payment details.

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IMPORTANT INFORMATION

  • Due to the restructure and the need to stagger classes to meet Covid-19 regulations, all previous direct debit contracts will end.  
  • Learn to Swim and Squad members will be required to book into Term 4 to secure their preferred class day and time.  
  • Families who had paid lesson or squad session fees for Term 1 (23 March - 31 March 2020) and booked for Term 2 2020 have received a full credit. This credit can be applied when re-booking or if you do not wish to re-commence, please contact our reception team immediately by email shop@balancecollective.com.au with your bank account details ready so a full refund can be processed.  
  • From 4 January 2021, we will transition into a rolling direct debit only facility. Families will be able to access all year round classes for 50 weeks of the year, with no term structure and best of all no contract, no cancellation fees and no need to re-book after each term.

IMPORTANT INFORMATION

  • Due to the restructure and the need to stagger classes to meet Covid-19 regulations, all previous direct debit contracts will end.  
  • Learn to Swim and Squad members will be required to book into Term 4 to secure their preferred class day and time.  
  • Families who had paid lesson or squad session fees for Term 1 (23 March - 31 March 2020) and booked for Term 2 2020 have received a full credit. This credit can be applied when re-booking or if you do not wish to re-commence, please contact our reception team immediately by email shop@balancecollective.com.au with your bank account details ready so a full refund can be processed.  
  • From 4 January 2021, we will transition into a rolling direct debit only facility. Families will be able to access all year round classes for 50 weeks of the year, with no term structure and best of all no contract, no cancellation fees and no need to re-book after each term.

COVID-SAFE PRACTICES WHEN RETURNING TO OUR CENTRE

  • Stay home - If you or child are sick please stay home. Contact reception and cancel your lesson for the day.
  • Wash your hands often - Wash your hands with soap and water for at least 20 seconds or use an alcohol-based sanitiser.  We will have sanitising stations throughout the facility.
  • One parent per student (ideally 1 per family) where possible - To reduce crowding on pool deck and to adhere to social distancing regulations we ask that only 1 parent/carer be present during children’s lessons.
  • Change rooms, toilet and shower usage - These facilities are for quick rinse of showers or you may use the general showers in the gym facility to avoid overcrowding. We do however encourage that all children come and leave in their swimmers/robe and exit immediately after their lesson.
  • Sanitisation of equipment - We are undertaking extra cleaning of facilities and equipment. All equipment used will be rotated and sanitised after each lesson.
  • Changes to pool deck - The change tables need to be wiped down by the person using it with the disinfectant and paper towels provided after each use. Please adhere to social distancing rules when using the seating on pool deck.  We will provide paper towel and sanitiser to wipe the seats after use.
  • Signing in and out - All students must have their names marked off at reception when entering the facility.
  • Loan goggles and caps will not be available.
  • Change to class numbers - We have amended certain classes and reduced their capacity to comply with social distancing regulations.
  • Families can only enter the facility at lesson time.
  • Please follow direction of On-Deck Supervisors, walking arrows and sitting stations.
  • All teachers have undergone Infection Control Training.
We Are Open

The team at Balance Collective are committed to the health and safety of all members.

Balance City and Balance Mayfield are open in a modified format providing access for Balance and Fitness Passport members only.

The team are pleased to announce that our Aquatics Centre at Balance Mayfield will re-open for swimming lessons commencing from Monday 12 October 2020. Find out more.

Our COVID Safe plan includes our commitment to the wellbeing of members and employees, physical distancing, hygiene and cleaning as well as record keeping.

Find out more.