Balance Collective

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS:

When will Balance Collective health clubs re-open? 

The NSW Government has announced the re-opening of gyms across the state from 13 June 2020.

We are pleased to confirm that from Saturday 13 June we will reopen Balance City and Balance Mayfield. We will reopen in a modified format providing access for Balance members only. From 1 July Fitness Passport members will be able to access Balance Mayfield and City.  

The Balance team have been busy refurbishing parts of Balance New Lambton to ensure the health and safety of our members and provide a new open plan training space on two floors. Due to this work, the reopening of Balance New Lambton is anticipated to be in August 2020.

We value your loyalty, during what is a challenging time for all, as such we will be providing our current and new members 50% off their membership fee for an interim period, which will be reviewed on a month to month basis.

As well as a 50% off membership fees MyClub members at New Lambton, Cardiff and Nelson Bay will be able to access Balance City and Mayfield for no additional cost until Balance New Lambton reopens in August. Membership discount does not apply to Zen Pass, Creche, Foundation, Stay Active membership and 24/7 access.

Keeping our members and employees safe is our number one priority. Due to the COVID-19 government imposed restrictions we have made the difficult decision to not reopen Balance Cardiff and Nelson Bay clubs. As a result of the restrictions we have had to pivot our focus and resources to three venues to ensure adequate staffing levels and hygiene practices to provide the safest possible environments for our members to train.

We understand that members may wish to cancel their membership. Please see our Help Desk team on your next visit requesting your membership cancellation. Our standard termination of contract requirements apply, please visit our terms and conditions for full details.

When will membership payments resume?

We look forward to welcoming our Balance community back to our health clubs on 13 June.

During our temporary closure all memberships were placed on an automatic freeze. To welcome our members back they will enjoy 50% off membership fees for an interim period, which will be reviewed on a month to month basis.

Full payment members will have their membership automatically extended to include the 12 weeks that we were temporarily closed.

Direct debit payments for membership will re-commence on 1 July and creche membership direct debits from 15 June. 

Want to enjoy complimentary access to our exclusive FREE series of full body home workouts anytime on demand? Join our Balance Collective Official Facebook Group to access a library of 8 minute and 30 minute home workouts. PLUS be sure to like our Facebook page to keep up to date with everything Balance. Stay tuned...we are working behind the scenes to stream group fitness classes to you live! 

Will trading hours remain the same under the current restrictions?

Yes. Members will be able to continue to access our clubs on the existing trading hours outlined below.

Balance City: Monday to Friday 5am - 9pm | 7am - 6pm Saturday & Sunday
Balance Mayfield: Monday to Friday 5:30am - 10pm | 7am - 6pm Saturday & Sunday

OPENING AUGUST 2020
Balance New Lambton
Members with 24/7 access to Balance New Lambton can continue to enjoy their training around the clock when the club reopens.

How are you managing the health and safety of employees and members?

As per the government imposed restrictions visitation to each health club will be restricted to 100 members at any one time.

Keeping our members and employees safe is our number one priority. We will continue to apply the highest standard of cleanliness and hygiene across our facilities. We've increased our cleaning schedules including daily deep sanitisation of venue prior to opening, installed toilet sanitiser, additional hand sanitiser and soap dispensers. Our increased focus on social distancing assistance measures includes on-ground markers, queuing systems, signage and equipment spaced at 1.5 metres, to give all members the opportunity to socially distance. We have dedicated CovidSAFE Marshals monitoring numbers and enforcing social distancing requirements.

Can you join Balance as a new member under the current restrictions?

Yes. New memberships are available on either a month to month or 12 month plan with upfront and direct debit payment options available. The below memberships are available during current government imposed restrictions for new members:

My Club | Access to Mayfield or City Gym 

Explorer | Access to both Mayfield and City Gym 

Teenfit | 14-17 yrs | Access to Mayfield Gym 

City Life | Access to City Gym + Yoga + Pilates

Freedom | Access to Mayfield and City Gym + Yoga and Pilates

New members will also enjoy 50% off their membership fees for an interim period, reviewed on a month to month basis. 

How can members assist with keeping each other safe?

In accordance with best practice guidelines we recommend all members adopt high standards of personal hygiene, including washing hands and using hand sanitiser frequently.

Members must ensure 1.5 metres social distancing between themselves and others. Members will be required to train with a towel, bring their own filled water bottle, yoga mat and boxing gloves; and avoid unnecessary contact with surfaces.

To make it easier for you to visualise the recommended safe physical distance between members, please look for the markings our team have placed on the floor. Standing on these marked areas will ensure you are separated from other members by the recommended 1.5 metres.

Members who feel unwell with cold or flu like symptoms are requested to follow advice of health authorities and avoid attending Balance health clubs. 

It is important that we all stay safe by adhering to government directions and if you have not already done so, please join us in downloading the CovidSAFE app.

Is there a time limit to club visitation?

No. There is no limit to the amount of time a member can spend in-club.

Will group fitness classes still be available?

Yes. Our Group Fitness team are looking forward to welcoming members back to our classes at Balance Mayfield and City on a modified timetable.

Class participation numbers will be limited to ten members per class to comply with restrictions.

We are excited to announce that our Balance trainers have curated a new series of group fitness classes designed to provide our members with a complete training experience. Our new timetable and booking process will be launched in the coming days, we will notify members via EDM and on our website.

Can I still book PT sessions? 

Yes. Members can continue to book their PT sessions direct with their PT.

When will Balance Aquatics & Recovery areas re-open? 

The Government social distancing requirements for pools of one person per 4sqm is currently too restrictive to allow us to reopen our facilities safely at this time. 

Will The Locker room shop be open? 

No. We anticipate once our Aquatics Centre reopens the shop will also then open.

Will Reload Cafe outside of Balance Mayfield be open?

Reload Cafe is open! Trading hours during restrictions will be Monday - Friday 7am to 12:30pm, closed weekends.

Should you have any questions, please contact us via our online enquiry formBalance Collective Facebook Messenger or email info@balancecollective.com.au and we will respond to you as soon as possible.

We are here to support you to stay active, present and connected. We look forward to seeing you in-club again soon.

We Are Open

Balance City and Balance Mayfield are open in a modified format providing access for Balance members only. Fitness Passport members will be able to access Balance Mayfield and City from 1 July. Find Out More.